Covid-19

Dear valued guest,

In this time of uncertainty with the progression of the COVID-19 outbreak, I am reaching out personally to assure you that your safety and comfort remain our highest priority at City Prime Apartments. Our thoughts are with those who are affected by this virus and those who are caring for them.

Please find below an update on what we are doing to ensure maximum flexibility for your bookings and your wellbeing when you stay with us.

Flexibility on your travel plans

Individual Reservations:

• City Prime Apartments will allow guests who have made bookings from or to Greater China, South Korea, Japan, Italy, Saudi Arabia, Kuwait, Oman, Qatar, Iran and UAE for stays before April 30, 2020, to modify their reservations free of charge, where applicable. This is valid for bookings made directly with the hotel, from our brand website (www.cpastay.com) or via call. Please contact us directly to modify your reservations.
• For bookings made through a travel intermediary (e.g. travel agents, OTAs), please contact your booking provider for assistance.
• For new reservations, we recognise the need for flexibility in your travel plans as well. Our flexible rates and special rates will now allow you to cancel up to three days prior to your arrival. This is valid for bookings made directly with the hotel, from our brand website (www.cpastay.com).

We Clean. We Care. We Welcome.

We have stepped up precautionary measures globally at all our apartments as the safety of our guests and employees is paramount to us. We take the utmost care to ensure every stay with us is safe, clean and comfortable.

We clean our apartments to ensure safety and comfort for our guests. Our measures include:

• Rigorous cleaning and sanitisation of guest rooms.
• Frequent sanitisation of high-contact points, such as elevator buttons, door handles, reception counters and bathrooms.
• Infrared thermometers available at front desk to conduct temperature checks of our guests and employees upon request, in certain jurisdictions and subject to availability.
• Provision of medical masks and gloves for our guests and employees upon request, subject to availability.
• Regular training of our employees ensuring proper hand hygiene and awareness of COVID-19. This is vital to help combat the spread of viruses and the health of our employees and guests.

We care for our guests and employees by introducing additional measures to safeguard their wellbeing. We conduct daily meetings with our employees to review any relevant situation. City Prime Apartments is in constant communication with the relevant health and travel authorities to keep our guests and employees updated and to advise them on appropriate measures to observe.

We welcome our guests into our Apartments with the same warmth and hospitality we have always done. While the COVID-19 outbreak is a precipitously changing and fluid situation, we are committed to keeping you informed and to care for you as a valued City Prime Apartments.